Frequently asked questions
Questions about orders in the Mollenkopf onlineshop
Order products online?

Order online in our shop by

Add item to shopping cart and go to checkout
Enter your e-mail address so we can notify you by e-mail about your right,
Enter your shipping and payment details
on the verification page to confirm the accuracy of your information
at the end ''Submit Order'' on the button.
The information about the date of the contract, see the appropriate section in the Terms & Conditions

Sign up online at ''My account'' and edit your personal settings or create a notepad for your cart.

Coupon and Voucher FAQ?

Your coupon or voucher can be redeemed online at checkout. Please write Simply the code into the form field and click ''Redeem Send''. Your savings amount is then displayed in the shopping basket. Then proceed to the checkout and send the order, then to redeem your voucher. Only one coupon may be redeemed per order.

Please understand that the subsequent redeem a coupon or voucher on an already made bookings are not possible.

Order article via fax?

We are happy to take your order also by fax. How to reach us:

faxnumber: +49 711 16279-25

No minimum order?

In the online store, there are no minimum order size. We we reserve the right to charge a handling fee of 10,00 € under orders of 35.00 €.

Is ther a local Mollenkopf shop?

In addition to our online shop you can buy our products ourselves, or in our shop in Stuttgart or pick up.

Complain products?

If the delivered items have obvious material or manufacturing defects, including transport damage, so you can dispute these goods.
Subscribe to the defects know as soon as possible, preferably directly from the delivery, to us or to UPS employees.
As a consumer you have within the statutory period of warranty claims to cure, to remedy the defect / re-supplied and - in certain legal requirements - further claims to reduction or cancellation as well as compensation, including compensation for damage as well as compensation for your wasted expenses ,
If we grant you a vendor warranty, the details are out of the warranty conditions that are included with the article. This warranty claims are made without prejudice to the statutory claims / rights.

Please repack the claimant to product carefully and let us know the reason for complaint per item.
And very important: Do not stick necessarily the returns package label on the carton to facilitate our processing.

Questions aboutmy account in the Mollenkopf onlineshop
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Change my details?

So this is the easiest and fastest: Sign up online to where you can change your data.

Forgot password?

If you have your login password in the online shop or in my account forgot, this is not a problem. Just use the ''Forgot Password'' and we'll send you an e-mail to your personal e-mail address to link. Use the e-mail, you can assign a new password for your account.
Keep your password to anybody in a public place and do not give it to anyone else. Use at least a six-digit password with the individualized combination of uppercase and lowercase letters, special characters and numbers, so that your password is very secure.

Frequently asked questions about products
Give it catalogue of optics, laboratory and instrumentation?

Currently, there are of our product range a printed catalog. Our range is maintained exclusively online and updated daily held there.

Did not find an article in the online shop?

Our shop pages are designed so that articles can be easily found. If you still can not find a specific article, just use our search function, which you can find on each page above. If you still have no success, please contact us via our contact form, because we are always happy to make you a free offer for the item you are looking for.

Are you looking for a precise thermometer?

With a thermometer, you need to distinguish between the hiss of accuracy and the displayed upper temperature scale. As with any gauge, a thermometer also has tolerances and measurement inaccuracies. The product descriptions usually indicate the accuracy or tolerance of the thermometer. With simple thermometers the measuring accuracy is usually ± 1 to 2 divisions for scale and capillary thermometers or ± 1.5 to 2 degrees for electronic with digital display. If you need more information about a particular thermometer just ask us.